Privacy Policy

At Chicken Run, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and use our website chickenrun-game.uk. We operate in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant United States privacy regulations. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Introduction

Chicken Run values the trust you place in us when you use our gambling and casino services at chickenrun-game.uk. We recognize that your privacy is paramount, especially given the sensitive nature of the data involved in online gaming and gambling activities. This Privacy Policy explains our commitment to protecting your personal information and your rights in relation to that data. We strive to be transparent about how we collect, use, and share your information, and we implement robust security measures to safeguard your privacy. By using our services, you consent to the practices described herein.

Data Controller Information

Chicken Run is the data controller responsible for the processing of your personal data collected through chickenrun-game.uk. As the data controller, we determine the purposes and means of processing your information and ensure compliance with relevant privacy laws. For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our dedicated privacy team at the contact details provided on our website. We are committed to responding promptly and effectively to all privacy inquiries.

Types of Data We Collect

To provide you with a secure and enjoyable gaming experience, we collect various types of data, including:

Personal Data: This includes your full name, email address, telephone number, postal address, date of birth, and other identifying information you provide during registration or account verification. We also collect identity verification documents as required by gambling regulations.
Technical Data: We collect information about your device and internet connection, including IP address, browser type and version, operating system, device identifiers, and information about your interactions with our website. This data helps us optimize performance and maintain security.
Gaming Data: We record your gameplay activity, including bets placed, wins and losses, game preferences, session duration, and transaction history. This data is essential for managing your account, ensuring fair play, and complying with gambling regulations.
Financial Data: When you make deposits or withdrawals, we collect payment details such as credit/debit card information, bank account details, and transaction records. This data is processed securely and in accordance with financial regulations.
Marketing and Communication Data: If you opt-in, we collect preferences related to marketing communications, including your consent to receive promotional offers and newsletters.

How We Collect Data

We collect your data through multiple channels to ensure a seamless and compliant gaming experience:

Registration Forms: When you create an account on chickenrun-game.uk, you provide personal and contact information necessary to verify your identity and age, and to comply with anti-money laundering and responsible gambling laws.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect technical data about your browsing behavior, preferences, and device information. This helps us personalize your experience and analyze site usage.
Gameplay Tracking: Our systems automatically record your gaming activity, including bets, wins, losses, and session details, to monitor compliance with gaming regulations and to provide you with accurate account information.
Analytics Tools: We employ third-party analytics services to gather aggregated data on website traffic and user behavior, which assists us in improving our services.
Third-Party Sources: In some cases, we may receive data about you from third parties such as payment processors, identity verification services, or regulatory bodies to verify your identity and ensure compliance with legal obligations.

Purposes and Legal Basis for Processing

We process your personal data for the following purposes, relying on appropriate legal grounds:

Service Provision: To create and manage your account, process transactions, provide gaming services, and communicate essential information. The legal basis is the performance of a contract between you and Chicken Run.
Legal Compliance: To comply with gambling laws, anti-money laundering regulations, tax obligations, and other statutory requirements. The legal basis is compliance with a legal obligation.
Marketing: With your explicit consent, to send you promotional materials, offers, and newsletters. You may withdraw consent at any time.
Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, and other security threats. The legal basis is our legitimate interests in protecting our platform and users.
Customer Support: To respond to your inquiries, complaints, and requests. The legal basis is the performance of a contract and legitimate interests.
Improvement of Services: To analyze usage patterns and improve our website and gaming offerings. The legal basis is legitimate interests.

How We Use Your Data

Your personal data is used in the following ways to ensure a safe, fair, and enjoyable gaming environment:

Account Management: We use your data to verify your identity, manage your account settings, process deposits and withdrawals, and maintain accurate records of your gaming activity.
Game Provision: Your data enables us to provide real-time gaming services, track bets and winnings, and ensure compliance with responsible gambling practices.
Customer Support: We use your information to address your questions, resolve disputes, and provide assistance related to your account or gameplay.
Marketing Communications: Subject to your consent, we may send you targeted offers, promotions, and updates about new games or features.
Regulatory Compliance: We use your data to fulfill our obligations under gambling laws, including age verification, anti-money laundering checks, and reporting to regulatory authorities.
Security Measures: We monitor and analyze data to detect suspicious activity, prevent fraud, and protect the integrity of our platform.

Data Sharing and Third Parties

Chicken Run may share your personal data with trusted third parties under strict confidentiality and security agreements, including:

Payment Processors: To facilitate deposits and withdrawals securely, we share necessary financial information with licensed payment service providers.
Regulatory Authorities: We disclose data to gambling regulators, tax authorities, and law enforcement agencies as required by law or to enforce our terms and policies.
Marketing Partners: With your consent, we may share data with marketing agencies to deliver personalized promotions and communications.
Service Providers: We engage third-party vendors for website hosting, data analytics, customer support, identity verification, and fraud prevention. These providers process data solely on our behalf and under strict contractual obligations.
Affiliates and Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party, subject to confidentiality and data protection commitments.

International Data Transfers

Your personal data may be transferred and processed outside the United States and the European Economic Area (EEA), including countries that may not have data protection laws equivalent to those in your jurisdiction. When such transfers occur, Chicken Run ensures appropriate safeguards are in place to protect your data, such as:

Use of Standard Contractual Clauses approved by the European Commission.
Ensuring third-party recipients are certified under recognized privacy frameworks.
Implementing additional security measures to maintain confidentiality and integrity.

We remain committed to protecting your data regardless of where it is processed.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. Specifically:

Account and Transaction Data: Retained for a minimum of five years following account closure or last activity to comply with anti-money laundering and tax laws.
Marketing Data: Retained until you withdraw consent or opt out of communications.
Technical and Analytics Data: Retained for a limited period, typically up to two years, to analyze trends and improve services.
Support and Compliance Records: Retained as necessary for dispute resolution, regulatory investigations, or legal claims.

After the retention period expires, your data is securely deleted or anonymized.

Your Rights Under GDPR

If you are a resident of the European Union or the United Kingdom, you have the following rights regarding your personal data under the GDPR:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data, subject to legal and contractual obligations.
Right to Data Portability: You can request your data in a structured, commonly used format for transfer to another controller.
Right to Restrict Processing: You may ask us to limit the use of your data in certain circumstances.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our privacy team using the contact details on our website. We will respond promptly and in accordance with applicable laws.

Cookies and Tracking

Chicken Run uses cookies and similar tracking technologies to enhance your experience on chickenrun-game.uk. Cookies help us remember your preferences, analyze site usage, and deliver personalized content. We use the following types of cookies:

Essential Cookies: Necessary for website functionality, such as login sessions and security features.
Performance Cookies: Collect anonymous data on how visitors use the site to improve performance.
Functional Cookies: Remember your preferences and settings.
Targeting/Advertising Cookies: Used to deliver relevant advertisements and track marketing effectiveness.

You can manage your cookie preferences through your browser settings or via our cookie consent banner. Disabling certain cookies may affect website functionality or your user experience.

Data Security Measures

Protecting your personal data is a top priority at Chicken Run. We implement comprehensive technical and organizational measures, including:

Encryption: Use of SSL/TLS protocols to secure data transmission.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Security Audits: Conducting vulnerability assessments and penetration testing.
Data Minimization: Collecting only data necessary for specified purposes.
Employee Training: Ensuring staff are trained in data protection and confidentiality.
Incident Response: Procedures to detect, respond to, and notify users of data breaches promptly.

These measures help safeguard your data against unauthorized access, loss, or misuse.

Policy Updates

Chicken Run may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. When we make significant changes, we will notify you by posting the updated policy on chickenrun-game.uk and, where appropriate, by email or other direct communication. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact and Complaints

If you have any questions, concerns, or complaints about our Privacy Policy or data handling practices, please contact our dedicated privacy team through the contact information provided on our website. We take all concerns seriously and will work to resolve any issues promptly.

Should you remain unsatisfied after contacting us, you have the right to lodge a complaint with a relevant data protection authority in your jurisdiction. We are committed to cooperating fully with regulatory bodies to ensure your rights are respected.

Contact Information

Company: Chicken Run
Website: chickenrun-game.uk